Last updated: 9 August 2026
This Disclaimer applies to the VELNARA website at myvelnara.com, operated by Greenwill Enterprises. It should be read with our Terms & Conditions, Privacy Policy, Shipping Policy and Return & Refund Policy.
1. General information
Website content, including product descriptions, ingredient information, routines, articles, recommendations, graphics and videos, is provided for general information. We take reasonable care over accuracy but do not promise that every item will always be complete, current or error-free. Nothing here excludes responsibilities that cannot lawfully be excluded.
2. Cosmetic product disclaimer
VELNARA products are intended for cosmetic and personal-care use. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Website content and customer support do not replace advice from a doctor, dermatologist or other qualified professional.
3. Safe and appropriate use
- Read product labels, ingredient lists, warnings and directions before use.
- Patch test a new product when appropriate.
- Discontinue use if irritation, burning, swelling or another adverse reaction occurs.
- Consult a qualified professional if you are pregnant, nursing, using medication, under medical supervision or have allergies, sensitive skin or another relevant condition.
4. Individual results
Results and experiences vary with skin or hair type, age, lifestyle, environment, health and consistency of use. Reviews, testimonials and before-and-after content describe individual experiences and are not guarantees.
5. Images and availability
Product images are illustrative. Actual packaging, labelling, colour or appearance can vary because of display settings or packaging updates. Products and offers remain subject to availability.
6. Allergies and sensitivities
You are responsible for checking ingredients and suitability for your individual needs. VELNARA is not responsible for harm caused solely by ignoring a known allergy, using a product contrary to instructions, improper storage, continued use after irritation, or unauthorised product combinations, except where liability cannot lawfully be excluded.
7. Third-party links
Links to independent websites are provided for convenience. VELNARA does not control their content, availability, security or privacy practices. Review the third party’s terms before using its service.
8. Fraud prevention
VELNARA communicates through myvelnara.com, support@myvelnara.com, official social accounts and the WhatsApp number listed below. We will never ask you to disclose an OTP, card PIN, CVV, account password or internet-banking password through unsolicited communication.
Do not make payments to an unverified personal bank account, UPI ID or wallet claiming to represent VELNARA. Report suspicious communication to customer support and, where appropriate, the relevant cybercrime authority.
9. Intellectual property
VELNARA names, logos, text, designs, graphics, images and other protected materials belong to Greenwill Enterprises or their respective licensors. No right to use them is granted except for ordinary personal access to the website.
10. Website availability and liability
The website may occasionally be unavailable because of maintenance, security events, network failures or events outside reasonable control. To the extent permitted by law, VELNARA is not responsible for indirect losses arising solely from website interruption, third-party links or reliance on general informational content.
Nothing in this Disclaimer excludes or limits liability, statutory guarantees or consumer rights that cannot legally be excluded.
11. Changes
We may update this Disclaimer for legal, operational or security reasons. The revised version becomes effective when published or on any later effective date stated.
12. Contact
Greenwill Enterprises
150, 2nd Floor, Mohali Citi Centre 2, Block F, Aerocity, Mohali, Punjab 140306, India
Email: support@myvelnara.com
WhatsApp: +91 97799 44054