Products and routines
What does VELNARA offer?
VELNARA creates skincare, sun-care and haircare essentials designed for simple, elevated everyday routines.
Can I use the Face Wash, Velvet Hydration Gel and Sunscreen together?
They are designed to fit into a straightforward routine: cleanse, hydrate and then apply sunscreen during the day. Introduce products gradually if your skin is sensitive.
How often should I use the products?
Follow the directions on each product page and packaging. Adjust frequency according to your personal routine and comfort.
Are VELNARA products suitable for everyone?
Skin and hair needs differ. Review the full ingredient list on the packaging, patch test before first use and consult a qualified professional if you have allergies or a specific medical concern.
Where can I find the complete ingredient list?
The complete and most current ingredient list appears on the individual product packaging.
Orders, payment and delivery
Is shipping free?
Yes. Standard shipping is free on all VELNARA orders.
How long does delivery take?
Delivery timelines vary by PIN code and carrier operations. The latest available delivery information will be shown during checkout or shared after dispatch.
Is Cash on Delivery available?
Yes, Cash on Delivery is available for eligible orders and serviceable PIN codes. Availability is confirmed at checkout.
Which other payment methods are available?
The available secure payment methods are displayed during checkout.
How can I track my order?
Use the tracking link sent after dispatch, or visit the Track Order page for guidance.
Returns and customer support
When can I request a return, replacement or refund?
Eligible issues include an incorrect, transit-damaged, expired, empty, missing, defective or materially misdescribed product. Contact us within seven days of delivery and review the complete Return & Refund Policy for requirements.
How can I contact VELNARA?
Email support@myvelnara.com or message us on WhatsApp at +91 97799 44054. Include your order number when asking about an existing order.