Last updated: 9 August 2026
This policy explains how Greenwill Enterprises, operating the VELNARA brand, processes and delivers orders placed through myvelnara.com.
1. Delivery coverage
Orders are delivered to serviceable PIN codes in India through authorised delivery partners. Serviceability is checked during checkout and can change because of carrier or operational restrictions.
2. Order processing
Orders are processed after confirmation. Orders placed on Sundays or public holidays may begin processing on the next working day. Processing can take longer during sales, festive periods, launches, severe weather or unusually high order volumes.
3. Estimated delivery
Orders are normally expected to be delivered within three to four working days after order confirmation. Working days exclude Sundays and public holidays. Delivery timelines are estimates and can vary by PIN code and carrier operations.
4. Shipping charges
Standard shipping is free on all VELNARA orders. No standard shipping fee is charged for prepaid or Cash on Delivery orders.
5. Cash on Delivery
Cash on Delivery is available for eligible orders and serviceable locations. Availability is confirmed during checkout. VELNARA may contact the customer to verify a COD or other high-risk order before dispatch.
6. Delivery address
Customers must provide a complete and accurate delivery address, PIN code and contact number. Contact customer support before dispatch if an address correction is required. Changes cannot be guaranteed after an order has shipped, and each shipment can be sent only to the delivery address recorded for that shipment.
7. PIN-code serviceability
A location can become unserviceable after an order is placed because of carrier restrictions. If delivery cannot be arranged, VELNARA may cancel the affected order and refund any prepaid amount using the original payment method or another lawful method.
8. Order verification
To prevent fraud and delivery failure, VELNARA may verify an order using the phone number or email supplied during checkout. An order can be held or cancelled if required verification cannot be completed.
9. Multiple shipments
Items in one order may be dispatched separately because of stock or operational requirements. Separate parcels may have different tracking numbers and delivery dates. No extra shipping charge will be added solely because an order is split into multiple shipments.
10. Delivery attempts
Delivery partners may make more than one delivery attempt. If delivery fails because the recipient is unavailable, refuses delivery or supplied incorrect information, the parcel may be returned to VELNARA. Any refund will be handled under the Return & Refund Policy and applicable law.
11. Damaged, incorrect, defective or missing items
Contact us within seven days of delivery if a parcel contains an incorrect, transit-damaged, defective, expired or missing item, or arrives empty. Include the order number and supporting photographs. An unboxing video is helpful for an empty-package claim but does not replace any rights available under applicable law.
See the Return & Refund Policy for the complete process.
12. Tracking
Tracking information is sent by email, SMS or another available communication channel after dispatch, where supported by the carrier. Customers can also refer to the Track Order page.
13. Delays and events outside our control
Delivery can be affected by severe weather, natural disasters, strikes, public holidays, government restrictions, transport disruption, cyber incidents, carrier delays or other events outside our reasonable control. VELNARA will provide available updates and will not exclude any responsibility that cannot lawfully be excluded.
14. Contact
Greenwill Enterprises
150, 2nd Floor, Mohali Citi Centre 2, Block F, Aerocity, Mohali, Punjab 140306, India
Email: support@myvelnara.com
WhatsApp: +91 97799 44054